List of Automated Emails
A list of automated and system-generated emails sent to families and staff, including when they are triggered and their subject lines.
Class Manager sends automated and triggered emails to keep families and staff informed about important activity, including account invitations, bookings, payments, and trials.
The emails available and whether they are automated can be viewed from:Communication → Automation and Templates.
For information about managing or customising these emails, see ➡️ Managing Automated Emails and Email Templates.
Emails Sent From Your Company
Emails sent on behalf of your company use your company name with the sending address:
[Company name] no-reply@classmanager.com
When a recipient replies to one of these emails, the reply will be sent to your company's main email address.
You can update your company's main email address under Settings → Company Information.
Billing and Payments
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Booking Confirmation
Subject: Booking confirmed at [Company name]
Sent when a trial, enrolment, product, or Drop-in is added.
Sending: Immediately
Type: Automated
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Custom/Bulk Order Confirmation
Subject: Order confirmation - [Company name]
Sent when a custom or bulk order is created.
Sending: Immediately
Type: Automated
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Payment Reminder – Without Saved Card
Subject: Payment due soon - [Company name]
Sent when a payment is due and the family does not have a saved card.
Sending: 2 days before the payment is due
Type: Automated and Manual
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Payment Reminder – With Saved Card
Subject: Automated payment reminder - [Company name]
Sent when a payment is due and the family has a saved card. The email lets the family know that the payment will be taken automatically.
Sending: 2 days before the payment is due
Type: Automated and Manual
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Overdue Payment Reminder
Subject: Payment now overdue - [Company name]
Sent when a payment becomes overdue.
Type: Manual
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Failed Payment Notification
Subject: Online payment failed
Sent when an automated payment has failed.
Sending: Immediately
Type: Automated and Manual
Trials
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Trial Reminder
Subject: Trial reminder
Sent when a trial is upcoming.
Sending: 48 hours before the trial
Type: Automated
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Post-Trial Follow-Up
Subject: We hope you enjoyed your trial
Sent when a trial is marked as present.
Sending: 10:00 AM the following day
Type: Automated
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Missed Trial Follow-Up
Subject: Re-book your trial
Sent when a trial is marked as absent.
Sending: 10:00 AM the following day
Type: Automated
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Second Post-Trial Follow-Up
Subject: Remember to book your class
Sent as a reminder to enrol after a student has attended a trial, if they haven't enrolled or been marked as not continuing.
Sending: 10:00 AM, 3 days after the trial is marked as present
Type: Automated
Family
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Family Welcome Email
Subject: Welcome to [Company name]
Sent when a family successfully registers for an account in Class Manager.
Sending: Immediately
Type: Automated
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Family Portal Invitation
Subject: [Company name] invited you to Class Manager
Sent when a family is invited to join the Family Portal.
Type: Manual
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New Message Notification
Subject: [Company name] has sent you a message in Class Manager
Sent when a message is sent to a family who has not yet registered for the Family Portal.
Sending: Immediately
Type: Automated
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New Spotlight Post Invitation
Subject: [Company name] shared a new post on Spotlight
Sent when a Spotlight post is published to a family who has not yet registered for the Family Portal.
Sending: Immediately
Type: Automated
Staff
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Staff Welcome Email
Subject: Welcome to [Company name]
Sent when a staff member successfully registers for an account in Class Manager.
Sending: Immediately
Type: Automated
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Staff Portal Invitation
Subject: [Company name] invited you to Class Manager
Sent when a staff member is invited to join the Staff Portal.
Type: Manual