---
title: Managing Automated Emails and Email Templates
description: Learn how to manage automated emails in Class Manager, including turning emails on or off and customising email templates sent to families and staff.
---

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August 25, 2026

# Managing Automated Emails and Email Templates

## Review, manage, and customise automated emails sent by Class Manager.

Class Manager includes a range of automated emails sent to families and staff, such as booking confirmations, invitations, payment reminders, and more.

The **Automations and Templates** page allows you to:

- View all emails sent by Class Manager
- See whether emails are Automated, Manual, or both
- See when each email is sent
- Turn automated emails on or off
- Customise parts of supported email templates

### Watch the video

Watch the video below for a quick overview of the automated emails and templates.

<iframe width="560" height="315" src="https://www.youtube.com/embed/szAe-ZXqoM4?si=s65XrjiID9CtmZpB" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: medium;"></iframe>

---

### Open Email Automations and Templates

1. Go to `Communication` **→** `Automation and Templates`
2. You’ll see a list of available email templates

Select an email from the list to review how it works and see the options available for that email.

Each email can be identified as:

- **Automated** - the email is sent automatically when the relevant action or event occurs.
- **Manual** - the email can be sent manually.
- **Both** - the email can be sent automatically and manually.

Where available, you can also turn an automated email on or off.

---

### Edit an Email Template

Some email templates can be customised to suit your company's communication style.

1. Go to `Communication` **→** `Automation and Templates`.
2. Select the email template you want to edit.
3. Update the available fields.
4. Save your changes.

Depending on the email, you may be able to customise:

- Email subject
- Introduction or message at the top of the email
- Closing message and sign-off at the bottom of the email

---

### Automatic email content

Some sections of an email cannot be edited because they are automatically generated by Class Manager.

These may include:

- System-generated booking or order details
- Class information widgets
- Payment summaries
- Other automated content blocks

These sections are automatically populated to ensure important information is included and remains accurate.

📝 The sections available for editing depend on the individual email template.

---

### Related article

For a complete list of automated emails, including when they're sent and their subject lines, see**➡️**[List of Automated Emails](https://guides.classmanager.com/list-of-automated-emails?hsLang=en)

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