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Managing Automated Emails and Email Templates

Review, manage, and customise automated emails sent by Class Manager.

Class Manager includes a range of automated emails sent to families and staff, such as booking confirmations, invitations, payment reminders, and more.

The Automations and Templates page allows you to:

  • View all emails sent by Class Manager
  • See whether emails are Automated, Manual, or both
  • See when each email is sent
  • Turn automated emails on or off
  • Customise parts of supported email templates

Watch the video

Watch the video below for a quick overview of the automated emails and templates.

Open Email Automations and Templates

  1. Go to Communication → Automation and Templates
  2. You’ll see a list of available email templates

Select an email from the list to review how it works and see the options available for that email.

Each email can be identified as:

  • Automated - the email is sent automatically when the relevant action or event occurs.
  • Manual - the email can be sent manually.
  • Both - the email can be sent automatically and manually.

Where available, you can also turn an automated email on or off.

Edit an Email Template

Some email templates can be customised to suit your company's communication style.

  1. Go to Communication → Automation and Templates.
  2. Select the email template you want to edit.
  3. Update the available fields.
  4. Save your changes.

Depending on the email, you may be able to customise:

  • Email subject
  • Introduction or message at the top of the email
  • Closing message and sign-off at the bottom of the email

Automatic email content

Some sections of an email cannot be edited because they are automatically generated by Class Manager.

These may include:

  • System-generated booking or order details
  • Class information widgets
  • Payment summaries
  • Other automated content blocks

These sections are automatically populated to ensure important information is included and remains accurate.

📝 The sections available for editing depend on the individual email template.

Related article

For a complete list of automated emails, including when they're sent and their subject lines, see➡️List of Automated Emails