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Adding Family Contacts

Add additional parents or guardians and set their communication preferences

You can add additional contacts to a family to make sure the right people receive important information about the student's classes, billing, or emergencies.

Additional contacts cannot log in to the Family Portal. Only the family's primary contact can access the portal.

Add a Family Contact

  1. Go to Members
  2. Select Families
  3. Select the family you want to add a contact to.
  4. Click Contacts.
  5. Click Create.
  6. Enter the contact's First name. Last name and relation are optional.
  7. Under Contact details, add their phone number and email address as needed.
  8. Under Preferences, choose what information the contact should receive:
    • Use in emergency - Marks the contact as an emergency contact. They will appear in the student's overview and attendance registers.
    • Send billing information - Sends account statements, receipts, and payment reminders to the contact.
    • Send additional communication - Sends information such as scheduling and class enrolment updates.
  9. Click Create to save the contact, or Create and add another to add another contact.

📝 Important: Emails relating to Chats, Trials, and Spotlight are only sent to the family's primary contact. These cannot be sent to additional contacts.

You can edit a contact and update their preferences at any time. For more information, see ➡️ Managing Communication Preferences for Family Contacts.