Skip to content
  • There are no suggestions because the search field is empty.

Managing Communication Preferences for Family Contacts

Choose which billing and class-related information each additional parent/guardian receives.

Family accounts can have multiple contacts, and you can choose which types of communication each contact receives.

To update a contact's communication preferences:

  1. Go to Members.
  2. Select Families.
  3. Select the family you want to update.
  4. Click Contacts.
  5. Find the contact you want to update and click the three-dot menu (…) → Edit.
  6. Under Preferences, turn the options on or off as needed:
    • Use in emergency - Marks the contact as an emergency contact. They will appear in the student's overview and attendance registers.
    • Send billing information - Sends account statements, receipts, and payment reminders.
    • Send additional communication - Sends information such as scheduling and class enrolment updates.
  7. Click Save.

📝 Important: Emails relating to Chats, Trials, and Spotlight are only sent to the family's primary contact. These cannot be sent to additional contacts.

For information on adding a new contact, see ➡️ Adding Family Contacts.